Centralised solution
Improve the efficiency of your customer service with a centralised solution for emails and tasks
By the MyOverview team
11 February 2025
Reading time: 5 minutes
Traditional email tools are widely used in companies to manage emails and calendars. However, in the age of collaborative working and digitisation, a centralised solution like MyOverview offers advantages that are much better suited to modern business needs. Here’s why it’s time to move to an all-in-one platform.
Email and task management: why MyOverview is more effective than a conventional email tool?
Tools such as outlook or gmail are mainly messaging and calendar tools. However, in a company, communication is not limited to e-mails. MyOverview integrates an instant messaging system, a collaboration space and a task manager, enabling all employees to work more efficiently without juggling several applications.
intelligent e-mail dispatch for better organisation
With traditional email tools, emails often arrive in a common inbox, where several people can open them, making organisation complicated and message tracking more difficult. MyOverview enables intelligent dispatch of emails: each message is automatically sent to the right person in the dedicated team, ensuring that requests are dealt with quickly and efficiently without the risk of confusion or duplication.
Performance monitoring and SLA compliance with MyOverview
With MyOverview, teams can monitor their day-to-day performance using integrated dashboards. This is a major advantage for customer services departments that have to comply with SLAs (Service Level Agreements). The platform enables them to ensure that each request is processed within the allotted time, to identify bottlenecks and to continuously improve service quality.
How does MyOverview improve business productivity?
With a traditional email tool, information is often scattered between emails, folders and attached files. MyOverview centralises all exchanges, documents and project tracking in one place, providing a clear overview that’s just a few clicks away.
Collaboration made easy with MyOverview
Teamwork requires smooth, seamless coordination. MyOverview lets you share documents, assign tasks and track progress directly within the platform, making collaboration more intuitive than endless emails and meetings.
Save time with an all-in-one solution
Alternating between a traditional email tool, project management tools and other applications slows down work. With MyOverview, everything is brought together in a single solution, eliminating the time wasted changing interfaces and searching for dispersed information.
Security and compliance: MyOverview better protects your data
Email is often a source of vulnerability in the workplace (phishing, data loss, human error). MyOverview offers a more secure environment, with total control over access and sensitive data, ensuring optimum compliance with regulations.
MyOverview: seamless integration with your business tools
Unlike a traditional email tool, which often requires plugins and complex settings, MyOverview integrates easily with your other professional software (3CX, WhatsApp, etc.), guaranteeing continuity and consistency of use.
By replacing your traditional email tool with a centralised solution like MyOverview, you’re opting for more efficient organisation, smoother communication and greater productivity within your company. Adopt an all-in-one platform and simplify your day-to-day business!
Ready to take the plunge? Contact us for a demo and find out what MyOverview can do for your business!
