Customer satisfaction

MyOverview enables all the people with whom you communicate to give feedback in an uncomplicated and interactive way.

With the satisfaction interactive smileys, incorporated in MyOverview Emails, guarantee satisfaction of your clients, partners and suppliers, at all times.

• Create a strong bond between your teams and their customers
• Be informed in real time about problems or incidents
• Be aware of potential for improvement & any clients’ dissatisfaction
• Get your 360° Quality report

Each time an e-mail is sent to a customer, a satisfaction scale is available so that they can assess how well their request has been dealt with.

Thanks to the interactive satisfaction smileys, integrated into all MyOverview e-mails, customers are directed to a page where they can leave their opinion and a comment.

If the customer is dissatisfied, the system asks them to specify the point of dissatisfaction on the customer experience chain. A message is automatically created and sent directly to the agent in charge of the case.

Guarantee the satisfaction of your customers, partners and suppliers at all times.

Create a strong link between your teams and their customers

Be informed in real time of problems or incidents

Be aware of the potential for improvement

‘Since we started using MyOverview, the way we work has changed completely. The statistical tool is particularly useful, providing a precise view of our performance. It improves collaboration and makes our processes smoother. By centralising our operations, it simplifies management and boosts our productivity. A real asset for the whole team.’