Smart emails

Finally, Emails are not only a simple transfer of information any more!

MyOverview makes Email communication a tool using interactive data to manage collaboration, productivity, customer satisfaction and much more.

Your Email communication flow is upgraded through:

• Action driven Emails
• Intuitive & automated sorting
• Writing assistant
• Integrated task management & customer satisfaction features

Each agent is allocated specific types of e-mail, which means that the work can be distributed efficiently between the different agents.

Our tool displays the processing time (SLA) in 3 different colours.

Thanks to this colour system, monitoring processing time becomes a simple and effective visual experience, optimising your operational management.

These improved organisations translate into greater operational efficiency, which makes your customers happier.

They enable collaboration

They increase productivity

They guarantee customer satisfaction

MyOverview has transformed our business by making collaboration more fluid and management simpler. Thanks to its intelligent emails, internal communication is optimised, which boosts productivity. A real asset for our team and our performance.