Customer journey

YOUR COMPLETE GUIDE TO THE CUSTOMER JOURNEY

In a world where consumer expectations are constantly evolving, understanding and optimising the customer journey has become crucial for any company wishing to stand out from the crowd and build customer loyalty...

Remote work management

Making a successful transition to “Full Remote”

Full remote working is much more than just a way of working: it's a new way of organising teams and ensuring optimum productivity. To make this transition a success, you need the right tools and the right practices.

Work management

Optimising team schedule management.

Managing team schedules is often a complex task for managers, requiring fine coordination of availability, management of unforeseen absences and effective balancing of workloads...

Customer journey

YOUR COMPLETE GUIDE TO THE CUSTOMER JOURNEY

In a world where consumer expectations are constantly evolving, understanding and optimising the customer journey has become crucial for any company wishing to stand out from the crowd and build customer loyalty...

Read the article

Remote work management

Making a successful transition to Full Remote

Full remote working is much more than just a way of working: it's a new way of organising teams and ensuring optimum productivity. To make this transition a success, you need the right tools and the right practices.

Work management

Optimising team schedule management.

Managing team schedules is often a complex task for managers, requiring fine coordination of availability, management of unforeseen absences and effective balancing of workloads...

Technology and innovation

How to improve your efficiency with new AI technology trends in 2025

By 2025, artificial intelligence (AI) promises to fundamentally transform project management, automating repetitive tasks and improving decision-making at every level of the business. Thanks to recent innovations, AI is positioning itself as an essential partner...

Technology and innovation

How to improve your efficiency with new AI technology trends in 2025

By 2025, artificial intelligence (AI) promises to fundamentally transform project management, automating repetitive tasks and improving decision-making at every level of the business. Thanks to recent innovations, AI is positioning itself as an essential partner...

Work management

Simplify the management of customer requests: 5 essential best practices

In an environment where customer satisfaction is a top priority, effective management of service requests plays a crucial role. Here are five best practices for optimising this process, improving the customer experience and boosting the productivity of your teams.

Customer satisfaction

Checklist: Key stages in measuring ongoing customer satisfaction

Customer satisfaction is at the heart of any company’s success. Whether you’re an SME or a major corporation, understanding and responding to your customers’ needs is essential to building a lasting relationship of trust. But how can you effectively measure customer satisfaction?

zentralisierte Lösung wie MyOverview
Illustration article sur le service client
Meilleur logiciel pour la gestion de service client d'entreprise PME

Centralised solution

Improve the efficiency of your customer service with a centralised solution for emails and tasks

Outlook is a tool that is widely used in companies to manage email and calendars. However, in the age of collaborative working and digitisation, a centralised solution like MyOverview offers advantages that are much better suited to modern business needs. Here's why it's time to move to an all-in-one platform.

CUSTOMER SERVICE

How do you deliver an exceptional customer experience?

In an increasingly competitive market, the quality of customer service has become a decisive factor in customer satisfaction and loyalty. A smooth, personalised customer experience enables companies to differentiate themselves and strengthen their brand image. But how can you optimise your customer service management to provide effective, responsive support?

Software

Best customer service software for SMEs

In today's business world, small and medium-sized enterprises (SMEs) play an essential role, accounting for a significant proportion of the economy. These businesses, often with fewer than 250 employees, face many challenges in remaining competitive in an increasingly complex economic environment. One of the biggest challenges remains the efficient management of day-to-day operations, which requires appropriate, high-performance tools.